Designing Delivery: Rethinking IT in the Digital Service Economy

Designing Delivery: Rethinking IT in the Digital Service Economy

Jeff Sussna / Oct 14, 2019

Designing Delivery Rethinking IT in the Digital Service Economy Now that we re moving from a product economy to a digital service economy software is becoming critical for navigating our everyday lives The quality of your service depends on how well it helps cust

  • Title: Designing Delivery: Rethinking IT in the Digital Service Economy
  • Author: Jeff Sussna
  • ISBN: null
  • Page: 397
  • Format: Kindle Edition
  • Now that we re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives The quality of your service depends on how well it helps customers accomplish goals and satisfy needs Service quality is not about designing capabilities, but about making and keeping promises to customers To help you improve customNow that we re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives The quality of your service depends on how well it helps customers accomplish goals and satisfy needs Service quality is not about designing capabilities, but about making and keeping promises to customers.To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery Designing a resilient service today requires a unified effort across front office and back office functions and technical and business perspectives You ll learn how make IT a full partner in the ongoing conversations you have with your customers.Take a unique customer centered approach to the entire service delivery lifecycleApply this perspective across development, operations, QA, design, project management, and marketingImplement a specific quality assurance methodology that unifies those disciplinesUse the methodology to achieve true resilience, not just stability

    Rethinking Social Inquiry Diverse Tools, Shared Standards If you are reading King, Keohane, and Verba s Designing Social Inquiry for class or if you are assigning it for your students to read some but probably not all of the chapters in this volume are a necessary companion KKV remains a controversial perspective on qualitative research and should obviously not be read as the definitive view, Rethinking Social Inquiry attempts to find Partnering in construction Designing Buildings Wiki Partnering sometimes referred to as alliancing, for example, in the rail sector is a broad term used to describe a collaborative management approach that encourages openness and trust between parties to a contract.The parties become dependent on one another for success and this requires a change in culture, attitude and procedures throughout the supply chain. Home Enterprise Integration Patterns Designing Delivery Rethinking IT in the Digital Service Economy, Sussna, O Reilly Jeff strikes a great balance between drawing on theoretical foundations cybernetics, complex systems theory and real world examples to explain why and how traditional IT organizations must transform to support the business in a digital world. Gamasutra Features The Art Business of Making Games Video game industry news, developer blogs, and features delivered daily Parcel shipping delivery Australia Post To make sure they stay updated on their parcel s progress, let them opt in for SMS tracking notifications along the way If they won t be home to sign for a delivery, they can choose to have it left in a safe place or sent to a different address Home isn t their only delivery address, of course. Services Australia Post Enterprise Government As technology catches up with consumer expectations for simplicity and convenience, the challenge for enterprises and governments is transforming their service delivery methods in a way that directly responds to consumer needs. Automotive Articles SAE International Improve the overall performance of automotive electronics for ADAS, infotainment systems, and EVs If you re manufacturing or designing vehicle components, Dymax has light cure solutions to solve complex issues including minimizing movement and shrinkage, addressing thermal management, shock, and vibration, improving structural bonds, enhancing PWB PCA functionality, and eliminating shadow Off site prefabrication of buildings Designing Buildings Introduction Off site prefabrication is a potential solution to many of the issues faced by the UK s construction industry including safety record, client satisfaction, profitability, delays, availability of skilled workforce and overall contribution to the national economy.Prefabrication is believed to be preferable to traditional construction methods in a number of ways And Now, a Bicycle Built for None The New York Times Jul , As corporate giants like Ford, G.M and Waymo struggle to get their self driving cars on the road, a team of researchers in China is rethinking autonomous transportation using a souped up

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      Posted by:Jeff Sussna
      Published :2019-07-05T15:15:42+00:00

    About "Jeff Sussna"

      • Jeff Sussna

        Jeff Sussna Is a well-known author, some of his books are a fascination for readers like in the Designing Delivery: Rethinking IT in the Digital Service Economy book, this is one of the most wanted Jeff Sussna author readers around the world.


    101 Comments

    1. Even though there are only 232 pages cover to cover, I found the book quite long-winded. It is about the nextgen IT organization. There are a lot underlying constructs and theories used to explain couple of basic steps. Like* teams should communicate better among themselves* departments as well* customers should be always the priority* etcThese are commonsense practices wrapped into 232 pages. I liked the introduction to the promise theory though. I looked for something more practical which this [...]


    2. This book is required reading for anyone involved in IT work. Jeff Sussna brilliantly captures the essential shift of IT from a complicated system run and optimized by a central hierarchy of experts to a complex system that must continually evolve its design by learning and adaptation. Services must now be evaluated on more than whether they are stable:- they must deliver customer outcomes- they must be accessible when and where needed regardless of demand- they must enable coherent customer jou [...]


    3. It's a shame when a smart author with a decent knowledge writes about important topics in such a boring way.I wasn't able to find something I don't agree with, but it was all written in a way that was constantly discouraging me from reading further. Why exactly? Maybe it was too theoretical and 'dry'? Maybe it's just writer's style? Can't tell for sure but there are far better books too read about modern IT.I'm very sorry to rate it so low (like I've written above, I agree with author's way of [...]


    4. Have you ever had a "Déjà lu"? When you're reading a passage and ask yourself "Haven't I read this before?". I had plenty of these uncanny sensations reading this book, because it's too repetitive. What gets repeated is "build quality in", "empathy", and "conversational IT", etc. We all received advice like "be happy", "be confident", "don't be stressed", and it works right?


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